Professional summary
Technical communicator and small-business owner experienced in technical documentation, workflow guidance, web content, IT support, and client-facing communications. Collaborates effectively with subject matter experts (SMEs) and translates complex processes into clear, practical information for nontechnical audiences.
Core skills
- IT Support & Troubleshooting
- SME Collaboration & Client Communication
- Technical Writing & Documentation
- UX, Usability & Accessibility
- Web Content & Information Architecture
- Workflow & Software Documentation
Professional experience
TechTalent, LLC
Founder / Owner
Faribault, MN
March 2025 – Present
- Operate an independent technical writing and IT services business serving individuals, small businesses, and professional organizations.
- Provide technical writing and documentation services, including feasibility reports, workflow guides, software documentation, and website content.
- Deliver remote and on-site IT support, including device troubleshooting, network connectivity, system configuration, and end-user assistance.
- Manage client projects and business operations, including project scoping, service delivery, invoicing, website management, and client communication.
eXp Realty
REALTOR®
Faribault, MN
September 2024 – Present
- Craft compelling property listings, market reports, and promotional materials using data analysis to target the right audience effectively.
- Develop engaging newsletters, social media posts, and buyer/seller guides tailored to client needs, enhancing brand visibility and trust.
- Utilize Customer Relationship Management (CRM) systems to automate client communication, manage transactions, and streamline workflows.
- Real Estate Sales Person License Number: 40962268
Legacy House Real Estate
Copywriter
Faribault, MN
September 2024 – Present
- Coordinating with SMEs to create, design, and execute documentation plans.
- Creating workflow documentation for BoldTrail, Follow Up Boss, and Multiple Listing Service (MLS) software.
- Edit publications for internal and external use with Adobe Creative Cloud, Canva, Microsoft Office, and Google Workspace.
- Utilizing Meta Business Suite in alignment with marketing and sales goals.
Cannon Valley Cleaning
Field Service Technician
Faribault, MN
March 2018 – March 2026
- Collaborated with property managers to understand their needs and provide solutions via a tier-based service catalog.
- Contributed to marketing efforts by creating and distributing marketing materials with Canva, Microsoft Office, and Meta Business Suite.
- Organized business inventory, customer lists, and client invoices using Microsoft Excel and QuickBooks.
- Addressed property management concerns and provided feedback to maintain long-term business relationships.
SpartanNash
Lead Butcher
Farmington, MN
October 2018 – January 2020
- Facilitating team meetings and training team members.
- Create, distribute, edit, and inspect both advertisement material and safety documentation per SpartanNash Policies and Procedures.
- Maintaining compliance with the Food and Drug Administration (FDA) Food Code 2017.
- National Registry of Food Safety Professionals Certification Number: 21054514
Education
Minnesota State University, Mankato
BS Technical Communication
GPA: 4.0
Mankato, MN
2022 – 2024
South Central College
Associate in Arts and Liberal Sciences
GPA: 3.6
Faribault / Mankato, MN
2009 – 2012
See the work behind the résumé
Let’s create amazing content together.